You can share your new SMS number anywhere you’d like, but we’d suggest testing it out on a few of your main online channels where you usually put your normal phone number to see how much time it can save you by reducing inbound phone calls.

Your mailing list

Send an email to your mailing list with information about your new Guestfriend. See our "Promoting your Guestfriend on Instagram" post for ideas on the types of messages you can use in these emails! 

We suggest something like:

Save this number in your phone as the "Virtual host for _restaurant name_" and text us anytime you have questions or want to make a reservation. We'll answer in seconds!"

You can also use a specific call to action in your email if there are specific revenue drivers you want guests to ask your Guestfriend about. For instance, you can suggest that visitors chat with your bot (on Facebook, via text, or on your website) to ask about your gift cards, catering options, or to make reservations -- whichever is most important to you!

Your Voicemail Message

Want to provide a better experience for guests calling during busy hours or when nobody is at there to answer? Rerecord your voicemail message to tell guests to text your virtual host if they can't get through to anyone at the restaurant. We suggest something like:

Have questions about our restaurant or want to make a reservation? Text us at xxx-xxx-xxxx and we'll instantly respond to any questions you have!

TripAdvisor

Include your SMS number in your contact information section with “Text us at…”. You can also include it anywhere else you’re able to add in open text.

Yelp

Add your SMS number to your Specialties or History section with a message like “Text us for more information about our menu and restaurant”. 

OpenTable

Add your SMS number to your About section with a message like “Text us for more information about our menu and restaurant.”

Foursquare

Add your SMS number to your Information section with a message like “Text us for more information about our menu and restaurant.”

Google Places

Add your SMS number to your About section with a message like “Text us for more information about our menu and restaurant.”

Twitter Description

Add your SMS number to your restaurant’s Twitter page description (directly under your profile picture) with a message like “Text us for more information about our menu and restaurant.” Or link directly to your Facebook Messenger page using the instructions at this link.

You can also tweet to your followers telling them that they can now text your restaurant! We recommend similar posts to those you’ll do on Facebook and Instagram, either directly including your “text us” number in Twitter posts or telling visitors to message you at the SMS number or link in your page description.

Your Website

Add your SMS number anywhere on your website, ideally prominently on the homepage or in your footer with a “text us” message. If it's important for you to greatly reduce inbound phone calls, you could completely remove your normal phone number for a short period of time and replace it with a "text us at..." message to see what impact that has on your business.

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