You can view the following stats through your Guestfriend Dashboard:
- Live & Recent Conversations
- Conversations Overview
- Top Keywords
Live & Recent Conversations
In the Live & Recent Conversations area of your Dashboard, view the different conversations on the left hand side, by name – review the full conversation on the right hand side.
Adjust the Date Range on the top left hand side for specific days and dates.
Choose a range in the drop down menu.
Filter by Platform on the top right hand side.
Choose the platform you’d like to review.
Conversations and Top Keywords
To see a birdseye view of the different platforms where Guestfriend is interacting with prospective and current customers, view the Conversations box which shows a pie chart of usage.
Additionally, in the Top Keywords box, you can see the top keywords your customers use while talking to your Guestfriend.